Refund Policy
1. General Questions
What is matcha?
Matcha is a finely ground powder made from specially grown and processed green tea leaves. It is known for its vibrant green color, rich flavor, and numerous health benefits.
How is matcha different from regular green tea?
Unlike regular green tea, where leaves are steeped and discarded, matcha involves consuming the entire leaf, providing more nutrients and a more concentrated flavor.
Definitions
“We,” “us,” “our”: Refers to Gyoen Sdn Bhd. “You,” “your”: Refers to the customer or user of our services.”Products”: Refers to the matcha products and related items we sell.
Eligibility
To use our services, you must be at least 18 years old or have the consent of a legal guardian. By using our website or purchasing products, you confirm that you meet these requirements.
Ordering and Payment
4.1 Order Acceptance: All orders are subject to availability and acceptance by us. We reserve the right to cancel or refuse any order for any reason.
4.2 Payment: Customers can access our Linkedtree to be directed to their preferred platform for making a purchase. Payments must be made at the time of purchase through the payment methods available on the selected platform. All prices are listed in MYR and include applicable taxes unless stated otherwise.Shipping and Delivery
5.1 Shipping Policy: We ship to Malaysia only. Delivery times are estimates and not guaranteed. Shipping costs will be calculated at checkout.
Intellectual Property
All content on our website, including text, images, logos, and designs, is owned by Gyoen Sdn Bhd or its licensors. Unauthorized use is prohibited.
Product Information
We strive to ensure that all product descriptions, images, and details are accurate. However, we do not guarantee that the information is error-free or complete. If you receive a product that does not match its description, please contact us.
Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Governing Law
These Terms and Conditions are governed by the laws of Selangor, Malaysia. Any disputes will be resolved in the courts of Selangor, Malaysia.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of the revised terms.
Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at hellogyoen@gmail.com